Upload your grocery
receipts for points.
Forward emails of order
details for points.
Share your opinions to
Redeem your points for
How will HuYu use my data?
HuYu uses your data to generate insight for retailers and brands, to help them understand customers and improve their products and services. All data is anonymised and aggregated. HuYu never shares your individual data.
Will I be contacted by third parties as a result of sharing my data with HuYu?
No. HuYu never shares your individual data with third parties. You won’t receive any marketing communications from third parties as a result of sharing your data with HuYu.
How does HuYu protect my information?
Can I continue using HuYu as a guest user?
Yes, but you need to sign up in order to redeem rewards.
How do I sign up to HuYu?
You can sign up to HuYu with Facebook or Google, from the home screen. We’ll add more ways to sign up soon.
How long does my account stay active?
Your HuYu account will stay active for as long as you do any activities (upload receipts, complete surveys).
Can I leave HuYu at any time?
Yes, you can stop using HuYu at any time. Just delete the app – or if you want all your data removed from our systems, contact us with a data removal request at firstname.lastname@example.org.
What happens to my points if I stop using HuYu?
We’ll delete all your data, including your points, if you haven’t used HuYu for 117 weeks. We’ll get in touch with you before this happens, to make sure you no longer want to use HuYu.
If you’re a guest user, your points will be lost if you delete the app or lose or change your phone.
How do I manage HuYu notifications?
What happens to my account if I lose my phone?
If you’re a guest user and you lose your phone, you’ll lose your points.
If you’ve signed up to HuYu with Facebook or Google, you can download the app on another mobile and log in to your account, where you’ll find all your points.
How do I earn points on HuYu?
Submit supermarket receipts – from: Tesco, Morrisons, Sainsbury’s, Asda, Waitrose, Aldi, Lidl, and Co-op. We also accept receipts for online grocery shopping from Tesco, Morrisons, Sainsbury’s, Asda, Waitrose and Ocado.
Complete surveys – answer questions, get points for every survey you complete.
Signing up - creating an account using your Facebook or Google log in.
Connecting data - we are introducing the ability to connect different types of data using HuYu the first of which is online search and browse data. This feature will be rolled out gradually and users may be invited to connect because they have bought a specific product or have answered a specific survey. If successful, this feature may be rolled out to all users in future.
You can only submit your own receipts and receipts from members of your household as long as these receipts have not already been submitted. Submitting anyone else’s receipts is against the rules, and contravenes our T&Cs. You could lose points or your account could be suspended if you submit other’s receipts.
How do I redeem points?
To redeem points, just open the App and tap the rewards button in the navigation bar. You will be able to see if you have enough points to redeem and if so you will be directed to the website of our selected rewards partner. From there, you will be able to exchange your points for rewards.
Do my points ever expire?
Yes. When your account has been inactive for 117 weeks all your personal data will be deleted, including your points. Keep using the app, and your points won’t expire.
How many points do I need before I can redeem them as vouchers?
You need to earn 500 points before you can redeem them as shopping vouchers.
What can I redeem points for?
You can redeem your points for vouchers through our rewards partner. These vouchers can be spent at various online and high street merchants. A full list of voucher options offered by our rewards partner will be displayed to you at the time of redeeming your points, and these are subject to change.
How much are my points worth?
Points do not have a direct currency value, but we’ll always tell you how many points you get for an activity, and how many are required for a minimum redemption.
Can I change my mind once I’ve ordered my Giftcard?
No, once a giftcard is ordered it is non-refundable and non-exchangeable. If you have questions or problems relating to the receipt of a gift card, please contact our rewards partner directly and they will aim to respond to questions or resolve your issue within 3 business days.
What if I have problems using my giftcard?
If you have issues relating to the use of (rather than the receipt of) a gift card, please contact the gift card merchant’s customer service team.
Can I redeem more than one batch of rewards in a day?
A maximum reward value of £50 per day applies. This limit is subject to change at any time.
What types of receipt qualify for rewards?
HuYu accepts receipts from these retailers: Tesco, Morrisons, Sainsbury’s, Asda, Waitrose, Aldi, Lidl, and Co-op. The receipt needs to be genuine and clear, and it can either be yours or from your household. Make sure you scan and upload it within 7 calendar days of the receipt date – older receipts won’t be accepted. So if you shop on 1 May, you should scan and upload the receipt before the end of the day on 7 May.
HuYu needs to be able to read the receipt. Receipts with heavy creases, blurred or unidentifiable text, part damaged or parts missing may be rejected, and you won’t earn any points.
What if I shop online?
You can now forward your Email receipt (also known as Order Confirmation) from ASDA, Morrisons, Sainsbury’s, Ocado, Tesco and Waitrose online grocery shopping using HuYu’s Forward Email Receipt feature.
Can I upload someone else’s receipts?
Yes, as long as the person lives in your household and the receipt hasn’t previously been submitted. You may not submit a receipt from anyone outside your household. Submitting these receipts or receipts previously submitted by someone in your household, will be treated as fraudulent activity. See our Terms in the ‘Help’ section for more information.
Can I scan receipts from other retailers?
No. At the moment, HuYu only accepts receipts from Aldi, Asda, Co-Op, Lidl, Morrisons, Sainsbury’s, Tesco and Waitrose and Ocado. We may expand the list of retailers in the future.
How many points will I earn per receipt?
You’ll earn 5 points per receipt. This is subject to periodical review, and we’ll let you know in advance if it changes.
Do I need an internet connection to upload receipts?
Yes. Use wifi for best results.
What is an Email Receipt?
An Email Receipt (e-Receipt) is an email that you receive when you shop for groceries online. After your order, you normally receive several emails from the grocery retailer. The one we accept is often the first one and it is also known as an Order Confirmation, but there are several variants, such as:
For Ocado, the email is called "Confirmation of your order".
The e-receipt contains details of everything you ordered, when you ordered it, and how much
Please refer to question “Which email should I forward to HuYu, when I normally receive several e-receipts after placing an online grocery order?” below for correct email to forward.
What type of email receipt qualifies for reward?
HuYu accepts e-receipts from ASDA, Morrisons, Sainsbury’s, Ocado, Tesco and Waitrose online grocery shopping. You normally receive it straight after placing your online grocery order.
You should submit your receipt within 7 calendar days of receiving the email – older receipts won’t be accepted. For example, if you receive the e-receipt on 1st May, you should forward it before the end of the day on 7th May.
Please refer to question “Which email should I forward to HuYu as, when I normally receive several e-receipts after placing an online grocery order?” below for correct email to forward.
Which email should I forward to HuYu, when I normally receive several e-receipts
after placing an online grocery order?
The e-receipt we accept is often the first one also known as an Order Confirmation email. You should be able to find details of everything you ordered, when you ordered it, and how much you spent in the email body itself and not in an attachment. HuYu does not process email attachments.
For Ocado, please forward the email called "Confirmation of your order". Please Do Not forward the email with the name “Your receipt for today’s Ocado Delivery” and its attachment, as HuYu do not process attachments.
For Morrisons, please forward the email called “Everything you need to know about your order”.
For Waitrose, please forward the email called “Confirmation of your waitrose.com order … ”.
For Tesco, please forward the email called “Your Tesco.com grocery order confirmation”.
For ASDA, please forward the email called “Thanks for your ASDA Groceries order”.
For Sainsbury’s, please forward the email called “Your order confirmation”.
To help you identify the correct email to forward, we provide screenshot examples in the App and
here on our website.
Please Do Not forward emails other than those described above, and also exclude any attachment when you forward email receipt to HuYu.
Note: the naming of those emails is subject to each retailer, and. they might change overtime. If you notice any change or have any questions, please contact email@example.com
How to forward e-receipt to HuYu?
Step 1 Get a HuYu Code
Tap the “Generate Code” button in the App. You will be given a 4 digits code, e.g. AB12 Copy this code using the “Copy Code” button – you’ll need it for the next step.
Step 2 Forward e-receipt with HuYu Code in the Subject line
Open your e-receipt in your email app, then forward your receipt to -
Make sure you use your 4 digits HuYu Code as the subject line.
Step 3 Earn Your Reward!
Once we’ve received and verified your e-receipt, we’ll award you 10 HuYu Points for each valid e-receipt.
This usually only takes a couple of minutes
Note: for each new email receipt, you will need to generate a new code. The code cannot be reused once an email receipt is forwarded using it as email subject.
How many HuYu points do I earn for a successfully forwarding an e-receipt
You will get 10 HuYu points for each valid email receipt submitted.
Is there any limit on how many e-receipts can I submit?
Yes, the limit is 2 E-Receipts in the last 7 days.
Until midnight 24th of May 2020, you can submit older e-receipts from 1st of September 2019 onwards. This is a limited period.
From 25th of May 2020, HuYu will revert to 2 e-receipts for the last 7 days and no email receipt older than 7 days.
Can I forward someone else’s e-receipts?
Yes, as long as the person lives in your household and the email receipt hasn’t previously been accepted by HuYu. You may not submit an email receipt from anyone outside your household. Submitting these e-receipts or e-receipts previously submitted by someone in your household, will be treated as fraudulent activity. See our Terms in the ‘Help’ section for more information.
Can I forward e-receipts from other retailers?
No, HuYu only accepts e-receipts from ASDA, Morrisons, Sainsbury’s, Ocado, Tesco and Waitrose online grocery shopping. We may expand this list in the future.
(Changes to Receipt Scanning section, do not include in Forward Email Receipt section)
What if I shop online?
You can now forward your Email receipt / e-receipt (also known as Order Confirmation) from ASDA, Morrisons, Sainsbury’s, Ocado, Tesco and Waitrose online grocery shopping using HuYu’s Forward E-Receipt feature.
How many points do I earn for surveys?
It depends on the length of the survey. Each survey has a points value, so you’ll see how many points it’s worth before you start.
Do I need an internet connection to complete a survey?
Yes, you’ll need to be connected to the internet to complete a survey and for points to be credited to your account. Use wifi for best results.
What happens if I leave the app before I’ve completed a survey?
You’ll need to start again if you leave the app or lose your connection. We expect most surveys to take no longer than 5 minutes to complete.
How often will I receive invitations to complete surveys?
You’ll get regular invitations to complete surveys (there’s no set frequency for them). When a new survey is available, you’ll see it listed in the app.
Can I always refer a friend for points?
You will only be able to refer a friend for points for a limited time so, keep an eye out for when this is available in the app!
How does ‘Refer a friend’ work?
You can invite up to three friends to HuYu by sharing your referral codes. After your friend has downloaded the HuYu app and scanned their first receipt, you will both earn 50 points!
I want to refer a friend - what do I do?
You can find your three friend referral codes through ‘Refer a friend’ in the ‘Earn’ section of the app and tap to share. For every friend that downloads HuYu and scans their first receipt, you will receive 50 points.
My friend sent me a referral code - what do I do?
Once you have downloaded the app and gone to scan your first receipt, you can enter the code your friend shared with you at the ‘Have a referral code?’ screen. After a successful scan, you will earn 50 points plus the 5 points for the receipt. You can also enter your referral code in your profile section of the app, under ‘Points & Rewards’.
What does HuYu Snapshot do?
It takes a one-off snapshot of your online browsing, such as online shopping, news, music and recipes, etc, on your desktop or laptop computer.
How does it work?
If you get an invitation to take ‘HuYu Snapshot’ for online search and browse, you will receive an email containing detail information of 'HuYu Snapshot' and the simple steps of how to do it.
Does it snapshot everything?
No, it only takes a snapshot of everyday websites that you visited in the last 90 days, such as shopping, travel and sport. It won't capture sensitive information. For example, adult content, banking or private browsing, these will be blocked from Snapshot automatically. You can check here for a full list of website categories that Snapshot captures.
What does HuYu do with this information?
The information collected is used to help retailers and brands to improve their products and services, which in turn will benefit shoppers like you. For example, if a Yogurt company identifies that 50% of HuYu yogurt buyers visited healthy eating websites, they may develop a new low fat yogurt...
Does ‘HuYu Snapshot’ stay on your computer?
No, it will uninstall itself regardless the result of ‘HuYu Snapshot’ taking.
Why can’t I see a ‘HuYu Snapshot’ option?
We are testing this feature with small groups of users at the moment, so you may not have the option yet. In future you may have the option to participate based on a product you have bought, or a survey question you have answered.
Why has ‘HuYu Snapshot’ not worked for me?
The most likely reasons for failure are either because you do not have enough data to qualify, perhaps you have recently cleared your browsing history, or because you are using an unsupported browser e.g. Safari.
Can I connect my data from any browser?
No, only Chrome, Edge, Firefox, are supported at this time.